Refunds & Exchanges
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
Please do not send your purchase back to the manufacturer.
Only defective and damaged items are eligible for a replacement or refund. If you receive a defective or damaged item, please send a photo of the damage to email@example.com for it to be assessed.
After examining the photo, we will notify you of the approval or rejection of your replacement or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
As a small business, unfortunately we do not have the capacity to process refunds for wrong items ordered by the customer (including size, color, or style) or change of mind.
Gift cards are not eligible for refunds.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please email us at firstname.lastname@example.org before returning items (in some cases, returns are not necessary in order to process a refund). To return your product, you should mail it to: